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What kind of problem are you having with your phone? Physical Damage repairs include problems with cracked or brocken screens, lcds, audio issues and just basic scuffs and scratches; or the top portion of your slider or flip phone coming loose, or even brocken in 1/2! Software issues can range in variety so be specific when describing your problem. Example: (I cracked the glass/screen on my iphone and need to have it replaced, or I can hear people who call me, but they can't hear me!)